How well an aircraft operator performs in the air is often dictated by how well it performs on the ground. The Aitheras vision is one of a company that moves together in sync toward one ultimate goal—creating an unparalleled experience.
The Aitheras team works ‘round the clock to provide exceptional performance. That includes:
- Fast response--we offer some of the shortest call-out times in the industry and are accessible 24/7 to handle last-minute flight requests
- Timely arrivals—our modern aircraft have the capability to fly high and direct, saving time and money for clients
- Attention to detail—doing the little things right makes the difference between an ordinary flight and the Aitheras experience
We know that we are doing things right, because our clients have told us so. With our medical transport clients, we conduct pre- and post-flight briefings to make sure everyone knows what to expect and is able to provide feedback. On the charter side of our business, we employ customer satisfaction surveys. These not only tell us what we are doing right but also help us identify ways we can set the performance bar even higher.